Privacy Policy

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Privacy Policy for Haven Hospice and Palliative Care of Georgia

At Haven Hospice and Palliative Care of Georgia, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and safeguard your personal and health information, in compliance with Georgia state law, HIPAA, and other applicable privacy regulations.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email, and other contact details you provide through our website or other communications.
• Health Information: Details related to patient care, health status, medical conditions, or service inquiries.
• Website Usage Data: IP address, browser type, device data, pages visited, and usage statistics collected via cookies or third-party tools.

2. How We Use Your Information

Your information is used to:

• Respond to inquiries and service requests
• Provide and coordinate hospice or palliative care services
• Verify insurance or eligibility for care (with consent)
• Fulfill legal and regulatory obligations
• Improve website performance and user experience

3. Georgia-Specific Privacy Practices

In accordance with the Georgia Fair Business Practices Act (O.C.G.A. §10-1-390 et seq.), we:

• Do not sell or rent your personal information
• Provide clear, transparent notice about our data collection and use
• Protect consumer information from unfair or deceptive practices

4. HIPAA Compliance

We comply with the Health Insurance Portability and Accountability Act (HIPAA). Any Protected Health Information (PHI) you submit is handled securely and in accordance with federal law.

We only use or disclose PHI:

• With your authorization
• For treatment, billing, or healthcare operations
• As required by law or regulation

Do not submit sensitive medical information through unsecured forms or email. Please call us directly for confidential matters.

5. Your Rights Under Georgia and Federal Law

You may:

• Request access to or correction of your information
• Request restrictions on the use or sharing of your data
• Withdraw your consent for data use
• File a complaint if you believe your rights are violated

To exercise these rights, contact us using the information below.

6. Cookies and Tracking

We may use cookies and analytics tools (such as Google Analytics) to collect anonymous browsing data, including:

• Pages visited
• Time spent on the site
• Browser and device type

You can disable cookies via your browser settings at any time.

7. Data Security

We implement reasonable administrative, physical, and technical safeguards to protect your personal and health information from unauthorized access, disclosure, or misuse.

8. Third-Party Links

Our website may link to third-party resources. We are not responsible for their content or privacy practices. Please review their privacy policies separately.

9. Children’s Privacy

This site is not intended for use by children under 13 years of age. We do not knowingly collect personal data from minors without verified parental or guardian consent.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any updates will be posted here with a revised “Effective Date.” Continued use of our website means you accept any changes.

11. Contact Us

If you have any questions about this Privacy Policy, or wish to make a request regarding your data, contact:

Haven Hospice and Palliative Care of Georgia

2330 Scenic Hwy, S. Ste. 311

Snellville, GA 30078

Email: info@havenhospicega.com

Phone: 678-252-2164, Ext. 1029

Website: havenhospicega.com